Refund policy

We want you to be happy with your Little Glow Club order. You may request a return within 30 days of delivery.

Return eligibility

To be eligible for a return, the item should be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase may be required.

Please contact us before sending anything back. Returns sent without prior approval may not be accepted. If your return is approved, we will provide return instructions and the appropriate return address.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include photos where helpful so we can review the issue.

Return shipping

For approved returns that are not due to a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

If we confirm that an item arrived damaged, defective, or incorrect, we will work with you on an appropriate resolution.

Refunds

Once an approved return is received and reviewed, we will let you know whether the refund has been approved.

Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or shipped.

Exchanges

For the fastest replacement, please contact us about a return and place a new order for the item you want once the return is approved.

Contact

To request a return or ask a refund question, contact us at elliot.fredson@gmail.com.